@kjoed53 Good morning, unfortunately what you experienced is not an isolated incident. This is something I found out, and that I let as many people know as I can, while trying to figure out the pain I'm in all day, every day for over three years now.

My main message right now is how bad the front desk / assistants / schedulers (everyone has their own names for these positions) are for EVERY hospital I've dealt with for three years.

These are hospitals that people who have not had to deal with them will have no idea about, and the saying the names of these hospitals illicits a response such as, "Oh, they're the elite hospital"...please believe me, if you are trying to schedule appointments, calls, or imaging / testing, the new normal is being lied to, mis-diagnosed, or just plain ignored. I have two doctors (that I've moved on from, one was my primary at the time), that have never returned messages or calls for more than a year and a half. One scheduler admitted in a message back to me in the hospital's portal that they screwed up. Her message was, "Sorry for the massive delay, please call to set up your next appointment".

The healthcare system in the US is broken, and it is getting past the point where it can be fixed. More and more people are going to not only be living with conditions that no one cares about, but there will be more that do not survive the US healthcare abuse.