@jillkellyauthor I once bought this highly detailed model car for my brother-in-law online. The car came, but it looked nothing like the highly detailed car in the picture. It was a little toy model car you could pick up at any yard sale for $.50. I wrote back and complained to the company. It was obviously some Chinese company. They really wanted me to take a partial refund. But I complained to the people in the know at eBay and eventually, I got my full refund back. But it took all kinds of jumping through hoops. I certainly hope you don’t have to go through anything like I did. I wish you well.