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The t-coils require a different program to be activated in your hearing aids. Your audiologist should have done this.
Assuming that you’re using Oticon’s Companion app to control your hearing aids you should see tho t-coil setting on there. You must click on that setting to hear a hearing loop audio.
So:
1. You must have t-coils in your hearing aids.
2. They must be activated by your audiologist and show up on your app.
3. You must click on the t-coil icon on your app.
4. You must be in an active and functional loop.
Be sure that the theater actually has a hearing loop installed. There should be a blue placard with a “t” on it displayed at the venue if they have a hearing loop. If you don’t see that placard ask if they have a loop system.
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@arrowshooter thank you for your response. All of which you clearly itemise is in place. I had had two Settings placed on my phone by my audiologist: T coil with background and T coil without background. The tea coil with background was too noisy and didn’t help me to hear the speakers on the stage . the T coil without background is less noisy, but I still can’t hear the speakers clearly. I would welcome any other suggestions from members of this Support Group. Many thanks.