@b54321, Ouch!! I am appalled that this would happen in the office of a practicing physician. My therapist had trained a couple of her support staff in the correct administration of the treatment and the one whose work hours coincided with my appointment times was careful to a "t" to do everything exactly as instructed. She'd talk to herself about how and where she moved the hand-held piece of equipment, asked me often if I was feeling any heat, and had my complete confidence. I could tell she was intimidated by the equipment - which "ball" to use, how to turn the unit on without it locking up, making sure the laser was in motion constantly, etc. Your perspective is so important to this conversation! I am SO sorry your experience had the outcome it did, and that you are still dealing with what sounds like serious injuries and significant nerve pain. Thank you for adding your insight and important warning for those who might be considering this alternative form of therapy.
Wishing you a complete recovery and all the very best moving forward, Barb