Hello @elsa308 and welcome @kasey78 since it was the bad old days for us, I’m sure things are changing all the time. We had our first appointment and we checked in two hours early at the main desk. We were given our itinerary when we checked in.
I am really glad we went early because it was certainly a warm and at the same time overwhelming and very positive feeling when we entered the Gonda building in Rochester.
We sat down and looked at our itinerary and quietly teared up with that feeling that we were finally in good hands with my husbands cancer.
I pray you have the same feeling and get the same care we returned to there for several years for care and follow up. It always felt amazing when we walked through the doors.