@jc76 I wonder if a phone call to Metronic would be a next step. I found them pleasant and helpful when I first set up the data collector. Look in the box the device arrived in. Usually there are papers including one with a phone number for customer service.

@jc76 I incorrectly read the type of device you have. Do call Boston Scientific to resolve your inability to do a manual remote send. I would think they want customer satisfaction and good workings with their devices. If you have an electrophysiologist, they may be able to help you resolve the issue, too.

@jc76 I also have a Latitude home Monitor. I have had it for many years. Recently, I got a call stating that my Monitor is no longer working. I’ve had it in the same place for years and years now they tell me I need to move it to a different place in a different socket in a different part of my room and I don’t have that I did move it around. It worked once and now they’re telling me it’s not working again. I don’t know. It’s very strange. You have to disconnect the phone line push the black button on the back of the Lattitude unit unplug it plug it back in push the button again and wait for it to turn from yellow to green it’s a process. I have a woman I don’t know her exact title but she monitors my monitor and I call her and she gives me help but all of a sudden my Lattitude doesn’t work.