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Two-step Authentication for Mayo Patient Portal
Visiting Mayo Clinic | Last Active: Mar 19 12:02pm | Replies (8)Comment receiving replies
To receive a telephone call from Mayo on a landline, one must be home. That limits accessibility.
The simple answer is to offer patients the choice of a phone or an email. Better yet, provide both.
Mayo is putting an insurmountable barrier to access the portal for patients. We are always prompted to check the portal. Yet, Mayo is going to make it impossible to do that for many of us.
Replies to "To receive a telephone call from Mayo on a landline, one must be home. That limits..."
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@cherylannw I agree with all. Before I retired one of the hats I wore as I managed at a private investment bank was as a certified fraud examiner. I totally get data security. But I personally don't like the text method and the phone will wake my wife up if I access anything at night when I most often do. The reason why they probably don't allow email is you are already accessing the site via the internet so if that you are hacked in a way it is not really a second form. The bad actor could have that too. They may have your email also. A trade off but I
prerer the email method also.