@caroljeand The lesson learned here should be that your drug coverage will tell you what it takes to be approved - it is not a game of guessing why the denial you simply need to see the written denial (online or in the mail) than call and ask questions if you don't understand. I was recently denied - the problem was my insurance did not advise me online - they sent a letter advising me so it took a week before I found out. In my case it was a coding error on the part of my doctor's office.