@robertov
Sorry I don't know what to say as nothing I do can make up your disappointment.

I am a patient at Mayo Jacksonville. My care teams there are excellent also. I just had MOHS surgery and had 3 people in room at Mayo Jacksonville (one surgeon and two nurse technicians) constantly asking me questions and ensuring I knew the information I needed. Then called me at home. But not unusually to get called at home by medical doctors at Mayo Jacksonville.

I know we all don't have access to outstanding medical facilities like these an medical professionals and I constantly tell myself how luck I am when reading others posts.

Now UFHPTI. I had read post that some posters said never saw their R/Os after they started treatments. I saw my R/Os on my day of simulation, the day of first treatment, and then I saw my R/O or a substitute if not in every single week during my treatments.

I am not sure I can speak of all patients that went to UFHPTI but this is what happened to me. I do know my original R/O went on vacation and saw a different R/O while he was gone.