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Hello @pa58! Welcome to Mayo Clinic Connect.

Great question- Thank you for posting. Typically after your initial consultation you will have a better idea of what testing will be ordered for you.

I would like to introduce you to @clockrem12, at Concierge Services. They are open Monday-Friday, 8 a.m.-6 p.m. and can be reached by phone and email at 507-538-8438 or concierge@mayo.edu. Many times patients do not know their departure dates and concierge services may have suggestions to help you facilitate this. They can help guide your travel arrangements by providing you information about lodging, flight, ground transportation and more as well. Please feel free to reach out to them.

Also, If your appointments are scheduled beyond the 3-5 day mark due to availability please know that we have what we call our "Checker desk". They are located in the Gonda Building at Admissions and Business services, window 17 and 18. Here they will help guide you with your appointment schedule.

Please feel free to reply with any other questions you may have about your visit.


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Replies to "Hello @pa58! Welcome to Mayo Clinic Connect. Great question- Thank you for posting. Typically after your..."

@jamienolsen My husband has a transplant evaluation scheduled at the Jax Mayo Clinic beginning April 3rd. Do you now if there is a concierge phone number/email at the Jax location such as you described. We were told our appointment date and to plan to be there up to 3 weeks! We are on a waiting list for Gabriel House but they will not let us know if we have a room until the day prior and suggested we make other lodging arrangements. I was so surprised that we were told to make arrangements for up to 3 weeks. Is that normal? In addition, our insurance co will reimburse travel/lodging up to $5,000 but say they have to have it from the doctor/medical center and it has to be approved ahead of time. Not sure how to get that accomplished. Any information would be helpful. Thanks.

@jamienolson, I think that @bamagirlgina intended to link you to this question.
Do you have any information about the JAX location?

Yes, I did, thank you. Technologically challenged these days. 🙂

Hi @bamagirlgina
You can find more information about traveling and staying at Mayo Clinic in Jacksonville here: https://www.mayoclinic.org/patient-visitor-guide/florida/travel-lodging-maps
I hope this helps.

Hi @bamagirlgina. I think I would start with the physician that is going to be evaluating you. If you call the secretary to that physician and explain how your reimbursement works, maybe the Doctor would be willing to write a letter pre-arrival? Something to check into.

The appointment coordinators at Mayo are given a timeline from the physicians for Transplant patients that encompass the length of evaluation, hence the 3 week mark. It may or may not take that long but they ask that you are prepared to stay that length of time.

@clockrem12-Chelsea, can you attest to Florida having a concierge service? I was able to find information on the medallion program but I believe this differs from the concierge services offered in Rochester.

@bamagirlgina- let us know what you find out about your stay in FL and check out the link that Colleen gave you on lodging. I hope that helps!