@thisismarilynb
Hello super ager. The brain, genetics, personality, and physiology are huge determinants of longevity and your state of health throughout your life.
They discharged you to a rehabilitation center; a very bad one, it would seem. There are things you can do, even now, to make sure this does not happen to anyone else.
No one should stay silent on this matter as your experience is clearly elder neglect and abuse. First: that they neglected to answer your call "within a timely manner" and Second: in that the caregiver admonished you...that is psychological abuse.
PLEASE if ANYone has this sort of experience (in the past) in the future:
These situations and experiences MUST be brought to the attention of your state legislators, an Area Agency on Aging Ombudsman (a person representing the aged as mandated by law and recently updated) Medicare, AND if you have any secondary insurance payor, that payer as well. Also send a copy of the letter to the Chief Nurse of the facility and or the Director of Nursing (DON).
Send the letter to their headquarters/legal representatives (risk management staff) of all entities you write to. This neglect and abuse of elders must be exposed: NOW.
Medicare and Medicaid, as well as your insurance company pay for your care and you need to get what they/you pay for, NOT substandard nursing care. Medicare will NOT pay this facility if these instances were documented and make light of. And a patient does NOT pay for it if Medicare refuses. The only place to get results is by damaging the facility bottom line and that is via the facility not getting reimbursed due to VALID patient complaints.
Registered nurses and administrators (who also are often RNs) of nursing homes and rehab centers are THE persons who are legally responsible for ALLOWING substandard care in any medical facility.
Complaining to the Chief Nurse, Director of Nursing and Administrator in WRITING when the incident is happening or happens, or did happen is of utmost importance. Document your stay, keep diaries of stays in hospitals, rehab centers, nursing homes if at all possible.
Have a friend do it for you if you are unable to do so. Always find SOMEONE who can come check in on you during a stay; even if you have to PAY someone it will be worth every dime.
What happened during COVID's lockdowns, to the institutionalized and homebound elderly - with mandatory restrictions, will likely never happen again. This because studies are now emerging which have verified the deleterious (deadly) effects isolation had on the aged, more deleterious than COVID. Humans starved from social interaction can die and do die from it. Therefore I believe the isolation will not occur again due to those effects, and the fact someone will come up with a better plan to deal with something like isolation much better. It is just that modern society has never dealt with a pandemic and nursing/rehab homes are more a modern phenomenon.
ALL registered nurses are bound by their license to see that incidents like what you, thisismarilynb, experienced are not ALLOWED to happen.
IF anyone does not get the care and service they need in a hospital, nursing home, or rehab center REPORT it to the person with a LICENSE and with total responsibility for ANY care you did or did not receive. The Registered Nurse in charge of all the caregivers is who that is.
To the best of my knowledge, ANY state in the US, a REGISTERED nurse (RN) can only delegate tasks, but the RN cannot delegate ultimate responsibility for how, why, or if those tasks are or are not accomplished.
If you are having issues in any facility that has RNs, complain to the RN, they have a license to protect and they will protect you if they want to keep their license and not get sued.
@slarson14
You have a lot of good suggestions. Unfortunately I was not aware of them. I did call my health insurance company and complained to them. I doubt that did any good. As to RNs, I know they are required to have at least one RN on the premises. But they couldn't keep one. They would just walk out. The person who handed out the meds and had the keys was almost always an LVN. I informed health insurance about that as well. This afternoon I am going for some physical therapy on my arm. From a previous experience I know that this firm is second rate, because insurance will not pay for really good therapists.