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Urostomy Supply Company Slection
I recently had ileal conduit urinary diversion surgery. Now I’m ready to decide which company to get my supplies from. I narrowed it down to Austin and Edgepark. Anyone using them, and if so, how’s the service from them?
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Mayo Clinic set me up with Edgepark 5 years ago after an urostomy and I find no fault in their services.
Supplies arrive exactly as ordered in the time frame expected.
From what I hear, none of the supply companies are particularly sharp. I have been using Edgepark for several years, and have found a secret weapon for getting things done despite the klunkiness of their website. The trick is to call the territory manager for your territory -- not the generic support line. My go-to person is Jen, @ 330 405 0122. She can either help you, or put you in touch with the person who covers your area.
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1 ReactionI use Edgepark. No complaints but they cannot custom cut wafers— you have to match one of the sizes on the sizer card. Byram does custom cut, but only for two- piece wafers. I use a one piece Hollister system, so I just do my own cutting.
@annedallas
I use Edgepark too. Look into the one piece Hollister 8414, that is a one piece pre-cut. Measure your stoma to specify the pre-sized pre-cut(mine is 1"). All you have to do is stick the 8815 Adapt CeraRing to the opening of the urostomy pouch. I have arthritis in my hands and cutting the wafer was very difficult so the 8414 has been a good find.
Hi, and thanks for replying. My problem, which is certainly manageable, is that my stoma is between 3/4" and 7/8 ". Those sizes, and 1", are available precut (I buy Hollister 84134, a one-piece soft convex) but not my oddball size. I suppose I should try the 7/8" and see if I have leakage issues. If that would work, it would certainly save me some time.
@annedallas
Maybe ask your supplier to send you a sample or 2 of 3/4" and a sample or 2 of 7/8" in the 8414 model so you can make an educated choice? If you supplier will not accommodate you, then call Hollister direct asking for the samples - they are good to work with.