@arrowshooter and @julieo4 are both right on. And yes, people need to be more vocal as to what their issues are. I've seen a couple versions of questionnaires that I don't recall my AuD having me fill out before my first appointment. At least I don't recall doing one but that was nearly 13 years ago. She also says she conducted a sound in noise test but I sure don't remember that either. I've asked about getting another one and was given what sounded to me like BS---something like there is disagreement over the background noise to use I believe it was. Anyone looking at getting hearing aids should watch Dr. Cliff's youtube video on what AuD should be doing for Best Practices. As well as several others he has produced, including explaining Sound in Noise test and Real Ear Measurement. Too many AuD don't do either. Personally, I put it all the fault of AuD that don't take the time to educate and ask more questions, have people fill out the questionnaire after the 30 day or 45 day trial period. I didn't think to take notes or go into settings to test my hearing aids so when I went back I'd have a list of things to share. Audiologists could easily, without much time, IMO, provide information about telecoils, provide a brochure, flyer, recommend a place to learn more about assistive listening systems (hearing loops, FM, Infrared), include the blue "ear" logo so people would know to look for it and ask for an assistive listening system in places that should have one. I've heard too many people across the country in different HLAA zoom meetings also say their AuD basically poopooed getting telecoils ("it's old technology, there aren't many places around here with hearing loops, there's new technology coming" )--we have to wait for it??? IMO, the best website to learn all about hearing aids and assistive listening systems, ADA and more is http://www.centerforhearingaccess.org. And, we have to not be shy about our hearing loss or wearing hearing aids that are visible. We need to speak up or people will continue to be ignorant of what we need.