@lauramae3 Well, I've talked to the person who sent the samples and another person in customer service. I have sent pictures that were sent to Colleen. I even sent a picture from the Coloplast website showing the belt with a "tab" on each end. I'm not sure how else to describe the issue. The last belt I received was from my supplier Byram. That was the same as the belts I received from Coloplast. I am at a loss as to how else to describe it to Coloplast.