I’m surprised the mayo portal doesn’t let you see your results on your own, as many portals do. I’m sure you will get advice from users of this platform. If none of the suggestions work, try finding your healthcare ombudsman

Here’s what I copied from an AI search engine

Healthcare ombudsmen work with consumers to resolve issues with health plans, providers, and facilities, and they often refer matters to appropriate regulatory agencies when needed. They also provide information and support on navigating healthcare options for insured and uninsured individuals