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Profile picture for ronzee50 @ronzee50

Finally got my results from Natera after three months of waiting. The first samples from Mayo surgery in May 2025 were not useable. They needed samples from my TURBT in late 2024. The good news was the results were negative. Natera’s patient portal sucks. It still shows they are waiting for tissue. It does not show any results. After two months of asking why the portal has not been updated, they gave me a phone number to call. If they would have done that two months ago, I would not have to make a bunch of phone calls to find out the status of my test.

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Replies to "Finally got my results from Natera after three months of waiting. The first samples from Mayo..."

Natera has amazing technology but very poor operations and customer service in my early experience. I almost refused to use them until my new surgeon personally assured me everything would be handled his office. He didn’t let me down. There were no problems.