Ironically, as I hit send on that message, we were notified that we needed another prior approval for a long-term med (it expired) fortunately think we solved it with 6 phone calls - we shall see.

Question- do they teach customer service reps to speak rapidly, or like they have a mouthful of chewing gum, intentionally so we get disgusted and give up? I had to ask 3 people today to speak distinctly or more slowly. To

Ironically, this only happens with call centers, not our local clinical or pharmacy staffs.