I have not heard one word from my rep. My last post opt appointment was a jam to get me out of there because the doctors were leaving early that day and the rep went right along with them leaving me in the room not understanding much about my settings. I went about 1 week unconnected to the generator on my iphone , I couldn’t change anything and it was on burst when it went down but they told me it was still on the last setting , I question that. They told me to call the tech services but they could not figure it out either. Long story short, they put the two programs on the slow turtle phone they gave me that takes so long to connect. It’s come down to me just leaving it on the low burst setting that the rep sent me home with and decided it’s not worth the hassle adjusting it. I’m on week 5 1/2 and can’t wait to get this stretch waist band that I was told to wear 24/7 for 6 weeks off. Living in Arizona with a hot wrap on is not fun I do think I have gotten relief , so it’s not all doom and gloom but I do think abbott could have done a better job following their customers.