My insurance is the same. They now use a disclaimer telling me they are not responsible for giving me misinformation over the phone. We got zero documents from hubs employer and online info says "call for specific information.". Its maddening. When I had cataract surgery I called three times and got three different answers on what,would,be covered. When hubs,had his he called twice and same thing. I wrote it all up and,sent it to Customer Support. Crickets.

@butterflykizzs I really do expect that you will find the staff and medical providers at Mayo Clinic to be compassionate and helpful. I’d like to think also that their billing department is used to dealing with these insurance companies that are resistant to paying the claims.

I am usually polite whenever I talk with a customer service employee at a business or insurance company. But there are times I’ve become so frustrated that I have told the person that I need help they can’t provide and I’m going to hang up. Then I find another way around the problem because I’m nothing if not tenacious.

I understand your anxiety and concern about making this trip to Mayo Clinic given your past experiences with your insurance. I do hope you have similar experiences to my own.