Hi @tavrm, welcome to Connect.
I moved your message to this existing discussion of the same name. I encourage you to read through the past messages to learn more from others. In this discussion you'll meet mentors, @cynaburst @hopeful33250 and @predictable as well as other members who can provide insight.

You might also wish to read this discussion about TARV where you'll meet @cb91764 and @ch246cf10
- My heart Dr talking about doing a TARV stent http://mayocl.in/2j1NjqV

You can read more here about Mayo Clinic's approach to transcatheter aortic valve replacement http://mayocl.in/2j1GhSY and animation explaining the procedure http://www.mayoclinic.org/vid-20303159

I understand the urgency, but commend you on doing your research to find the best care that's right for you. Have you called Mayo Clinic, Jacksonville and spoken to anyone yet?

I'm also tagging @sauvee and @pbo2016 so they can share their experiences of Mayo Clinic, Florida with you.

Thank you, Colleen. I did call Mayo Clinic, Jacksonville, FL... AGAIN today. This is the 3rd time calling them to try to get answers to my questions. I spent SIX HOURS on the phone today with Mayo Clinic, Jacksonville, FL; and have never been so frustrated and disappointed in my life. I was constantly connected to the APPOINTMENT-MAKING line, which I said countless times I did not want. I WANT TO GET SOME QUESTIONS ANSWERED BY THE TAVR DEPT BEFORE I MAKE EVEN ONE APPT. I am livid at the run-around I got -- how I could NOT be connected to the TAVR Dept., not even a secretary. Ohhh, and please do NOT mention "BRAD," the person "hired to answer TAVR questions." I tried that in December 2016, got voice mail, and he NEVER CALLED ME BACK. I tried again after holidays, got voice mail, and he NEVER called back. I tried yesterday. NO call back. I tried TODAY, 1/24/2017, THREE TIMES. Voice mail. I left THREE PRIORITY/PRIVATE VOICE MAILS TODAY FOR "Brad." At 4:00 pm today, I learned that Brad isn't in today, AND I WAS FINALLY CONNECTED TO A CARDIOLOGY DEPT. SECRETARY who could not answer one of my questions. Upon speaking to her supervisor, at 4:30 pm today, her supervisor said, "All of your questions will be answered at your first appointment." For the hundredth time today, I explained to this supervisor that I am NOT making an appt. at Mayo Clinic, Jacksonville,  FL, a 7-hour drive from my home, UNTIL I GET SOME ANSWERS TO MY QUESTIONS. The "supervisor woman" then HUNG UP ON ME! (Sorry for the all-caps,  but I am so frustrated, so angry, that I'm surprised my aortic valve hasn't exploded today.)

Colleen? Any comments or replies about my post here? 

Hi @tavrm,
Indeed. I'm afraid that my response did not go through yesterday.
Your frustration is understandable and I'm sorry you felt your requests for information were handled this way. The Florida cardiology department has likely contacted you directly by now, as your message was forwarded to them.
Did you get answers to your questions?
Colleen

Thank you, Colleen. I did receive a call this morning, which my Caller ID identified as coming from the Mayo Clinic, FL Cardiology Dept. But, I promptly refused the call. I did not want to answer; I'm definitely not ready to speak to anyone there, and I don't know if I ever will be. After that horribe day trying to get some answers from the "enigma" that is the Mayo Clinic Cardiovascular, i.e., TAVR DEPT., I spent 7 hours, late into that night, researching OTHER FL Hospitals, as well as researching more about the TAVR PROGRAM AT CLEVELAND CLINIC OF OHIO. Further, I watched the video of the director of Cleveland Clinic's TAVR program (who, himself, has performed over 1,300 TAVR procedures, with only a 1.1% mortality), AND read every one of his published medical articles concerning TAVR, dated 2012, 2013, 2014, 2015 and 2016. He even has his first 2017 published medical article on TAVR completed; and it awaits inclusion onto the Cleveland Clinic of Ohio Website. Colleen, I have a very high IQ, am a sum cum laud graduate (2002) of BW University with a BA in English, and am a published writer with a gift for understanding and deciphering the written word, including technological medical publications. Also, I am a sum cum laud graduate of the Teacher Licensure Program of Notre Dame College, AND a sum cum laud graduate of Notre Dame College's Masters in Special Education  Program. All of those college degrees, I accomplished as a full-time working student who owned her own business, after 40 years of age. Also, a former fitness franchise owner/instructor, having run my own successful business for 18 years, and a former published and featured newspaper reporter, AND an executive in research & development in marketing, I am not one to kow-tow to any sort of unprofessional and rude treatment, such as given me by that Cardio Department manager. The runaround I received for one complete precious day of my life, the unreturned phone calls, and the countless misconnections to wrong departments frightens me to entrust my very life to the Mayo Clinic of Jacksonville, FL. That said, there was ONE EXCELLENT MAYO CLINIC OF FL EMPLOYEE, NAMED "Stacy." I'm not sure of the proper spelling of her name, but she works in the "Appointments and Insurance Coverage Verification" Department. She went above and beyond, sensing my fears and continued frustrations, taking extra time to call the Cardiology Dept. herself. Then, she did all that her job description dictated, creating a file for me, researching my medical insurance and inputting all newfound information into my file. She was professional, respectful, helpful, and followed through on every one of her promises and ideas, all within that one day. And, I have no doubt she had many other tasks and calls that day. SHE is the only empathetic person at Mayo Clinic of FL who made me feel cared about, important, human, and as if I were the most important patient on her que that day. BRAVA, Stacy!So, please DO forward this email to "The Powers that Be," Colleen. I hope they will use my experience to put in place an empathetic, informative, and quick-working system for prospective cardiology and TAVR patients. People facing the life-threatening conditions that are the number one killer in our nation, if not the world, i.e., cardiovascular disease, are most often ticking time bombs who certainly cannot afford the disorganization, delay-tactics, and unprofessionalism I experienced for an entire, previous day of my life this week, via the Mayo Clinic of Florida.It bears mentioning that the Main Mayo Clinic Cardiovascular & TAVR Department Heads, as well as the CEO and CFO of the Mayo Clinic Corporate Headquarters NEEDS to be made aware of this. Colleen, thank you.TAVRM

Tavrm, I will certainly forward your message. Should you wish, you can call the Office of Patient Experience to talk about your experience. They can be reached between 8 am and 5 pm CST at this number 507-284-4988.

I applaud your due diligence in researching for the care that is right for you. Above all, I wish you all the best with your upcoming procedure and for a quick recovery.
Colleen

Thank you, Colleen. You are very sweet. I'm glad there's been YOU through all this.

Baylor Heart Hospital at Plano, TX would be my choice. Google it and read about it.