Hi Janell,

Thank you so much for your response and the additional information. I don't see any downside to contacting the clinic for help. The fact that I wanted to try and speak with someone that could provide me with how to proceed and not having that direct contact information was holding me back from contacting anyone, but now I know I just need to contact someone to get the process started... and that is thanks to your response. I wish the best for you in your pursue to concur your challenges.

Ken