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Has anyone had problems with Quest Diagnostics?

Prostate Cancer | Last Active: May 1 5:24pm | Replies (13)

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I live out of state from Mayo Phoenix. I do tele visits with Mayo every 3 months, during which we review the psa results from Quest. Although the paper order from Mayo for the psa test that I give to Quest clearly requests the results to be faxed to Mayo and provides all the necessary information, Mayo never has received the psa results from Quest during my 3 tele visits so far. I've learned to always show up on the tele visit with a copy of the psa results I got from the Quest portal and Mayo accepts my verbal results. I guess I really don't know who's dropping the ball, but I strongly doubt it's Mayo. Independently, within the last year another physician I see gave me a written order for some blood work at Quest. I said can't you just send it over electronically, to which he replied that other patients of his has reported Quest not being able to find the electronic order. Does seem to be somewhat similar to your story. Best wishes.

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Replies to "I live out of state from Mayo Phoenix. I do tele visits with Mayo every 3..."

I use a local Quest because it's more convenient and I also believe costs Medicare less than have the hospital do it. What I've learned is that there are two ways to send them the prescription electronically. One way goes to a centralized Quest place and the local clinic can pull it down from there. I have had better luck with that than faxing to the local clinic itself. In addition, I always bring the paper order with me and that's important to do if you can so as to confirm they do what you want them to do. In my case I can print the order from the hospital portal.

I get PSA and testosterone results very quickly and can download them. The hospital has gotten them directly from Quest also. My primary care doc, on the other hand, says to always alert him when I've had the Quest blood draw because he doesn't think he otherwise gets a notice that they're available to him. Alternatively, I can also upload my copy of the results to the portal and send them to my doctor at the hospital and my primary care doctor that way if need be.

So that's what I've learned.