@shannonjp I understand. I went through 2 years of surgeons turning me down because they didn't understand how my symptoms related to my imaging. I was just getting worse and afraid I would have permanent damage. During that time, I was seeing a physical therapist who was helping keep things somewhat stable up until I could have surgery. Then I found medical literature with cases like mine. I had to get another opinion because when they make a mistake and miss a diagnosis, they won't admit it. It shouldn't be this hard.

You could make the calls to insurance for him, but he would need to be available to give verbal permission for them to speak to you because of HIPPA laws. If you can help advocate, it gives a sense of control over a difficult situation. Don't give up. Insurance companies play games for profit to delay having to pay for expensive surgery. They are hoping you give up.