@covenantdga My suggestion is to call the department where he works and ask to get a message to him communicating your understanding that he would see you. It’s possible that there was an error made by someone in intake. The Physical Medicine and Rehabilitation department can be reached at 904 953 0891 for Jacksonville. I found this on the Mayo webpage. You might also check your insurance coverage because that can be a reason for a refusal. I do hope it works out for you. Sometimes applying later may have different results.