That's interesting to hear about the case manager. I logged onto my health insurance recently and noticed that I had an option to request a "healthcare advocate" - I didn't think much of it, found the information I needed for that day and then logged off.

I probably wouldn't have even thought about it again if I hadn't read your post. I'm off to explore what my health insurance means by "healthcare advocate" - if it's what you describe, I'll be thrilled! Managing this all by myself is exhausting.