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The Patient Portal—Help or Hindrance?
Just Want to Talk | Last Active: 17 hours ago | Replies (258)Comment receiving replies
Thanks for your feedback (worth more than two cents, I'm sure 😄).
I'm not on the Mayo patient portal, so I can't speak to that one, but it's nice to hear about the user interface testing. Does the testing that you've been involved in include both healthcare workers and patients who use the platform? That would be helpful so that both "sides" could see and understand the needs of each other.
My hospital portal is MyChart which might not work exactly the same way as Mayo's Patient Portal. But my hospital also has focus groups that analyze the portal. I know that patients are part of the focus group but not sure about the healthcare professionals, as I never participated in one. Overall, the portal is helpful, and I definitely use it all the time. I'm glad to have it available to me, but there are a few aspects that are not patient-user friendly. As far as I know, when I contact them, they only offer technical support or correct misinformaton in my record. Thanks, again, for your feedback. It's very helpful. You have caused me to consider signing up the next time they have another focus group.
Replies to "Thanks for your feedback (worth more than two cents, I'm sure 😄). I'm not on the..."
@my44, and all... I love the Mayo portal and use it often! I love being able to see results of testing within a few hours and days depending on the type of tests. I firmly believe this is my body, my blood, pictures and tests of my cells and brain etc... Therefore, I must have immediate results as the testing is completed and read and the Mayo Portal provides immediate and excellent response. For that I am so thankful! It reduces my stress, the horrible worrying and imagining while awaiting results that can be life changing. What a magnificent improvement in health care, patient oriented care.
I also use MyChart with another hospital and a few doctors. It was late coming to the patient oriented scene, was vastly different and frustratingly unusable for years... but as it has revamped and based much of it's structure on the Mayo portal, I am pleased with it now. Still have difficulty syncing the information at times, but it is vastly improved.
Mayo portal support is excellent. Personally responsive, creative and patient driven in every way possible. On occasion I have contacted the support personally and response is beyond excellent. I am grateful for the support from the portal helping me understand my diagnoses, contact my medical staff, reporting to the staff and staying on top of my health life.
Blessings to all... Elizabeth
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I'm not sure if the testing included healthcare workers but I would think they may have been the driving factor for getting patient input and part of the reason the testing was done.