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@lisalucier

Hi @dianrib,
We are aware of the issue with double messages and are working on a solution. Part of the issue is that Connect has grown too big for our current email server, meaning we have to upgrade. That our community has grown and more people are getting support and help is a good thing. Now our technology has to catch up. 🙂

The new email server should be in place by mid-July and then you will no longer receive duplicate emails. I'm sorry for the annoyance in the meantime.

All the best,
Lisa

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Replies to "Hi @dianrib, We are aware of the issue with double messages and are working on a..."

This morning I received two telephone calls with the same message (telling me my prescribed med was correct for my condition). A couple of days ago I received a text that I had NOT gone to my October 6 apptmt and I should contact my provider. I did go to my October 6 apptmt with Marit Hartman on Baldwin 6. And I replied to the text and asked what was the issue. No reply to that. About a week ago I received a message on the portal "to schedule an appointment" no indication on what kind of apptmt I should schedule. (At that time I had alrready scheduled my flu shot and Covid booster and knew that W4 would contact me for my Covid test.) A few days ago I received two phone calls from W4, both of which went to voicemail as I was at work, asking me to schedule my Covid test prior to my dental hygiene; I returned the call and scheduled that test. A day or so later I received two text messages with the identical request from W4. Please reply and indicate when this will be corrected.
Thank you
Rosemary Bradshaw