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The Patient Portal—Help or Hindrance?
Just Want to Talk | Last Active: 18 hours ago | Replies (258)Comment receiving replies
That doesn't sound sarcastic to me. I believe doctors and other healthcare providers SHOULD be made aware of and understand the patients' experiences (both good and bad) in using the portal. The portals seem to be geared more towards the providers' needs, but patients' needs should also be considered when designing them. There needs to be a happy medium that's useful to both.
Replies to "That doesn't sound sarcastic to me. I believe doctors and other healthcare providers SHOULD be made..."
Thanks for your added comments -- agree with you entirely. What I gained from some of the recent comments on this is that not all of these portals are the same including how they are used by the provider as well as the patients. For example --- one portal I use has a good system for patients making appointments. Another has no option for that. The person (nurses most often) that sends and responds to messages just tells the patients when the MD wants to see them next. If the patient has a request they contact the nurse.
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Just adding my 2 cents as a Rochester Mayo Clinic patient portal user - I've had the opportunity to participate in a few patient portal user interface testing and from what I've seen, they do care about patient needs. But I'm sure there is always room for improvement. They also have a link at the bottom of the portal to share your feedback which I have used on occasion if something seems wrong in the portal.