@sampat
Chris , @auntieoakley, pointed you in right direction, but returning visitors get directed to portal, Cannot remember if patient portal was around in 2012. Your wife's records will still be in system. I suggest you call the Central Appointment Office 904-953-0853 , 8 a.m. to 5 p.m. to talk to someone about returning. You can also ask your primary to refer you to Mayo. You may have to recheck if your current insurance is still accepted by Mayo in Jacksonville. Lot has changed since 2012.

Hope you find an answer.