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@merrychristmas

Respectfully, no it wasn’t helpful in my case . I didn’t have a stroke. I have PPAOS . It was not an appointment, it was the RN call line. The clinic and Urgent care was closed. It didn’t meet the criteria for a trip to the ER.
I didn’t want anyone around me because I was ruling out Covid
The point is —it’s not very ADA friendly if I can’t text.

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Replies to "Respectfully, no it wasn’t helpful in my case . I didn’t have a stroke. I have..."

Hi @merrychristmas, point well taken. To be ADA compliant, a patient tool needs to have options for effective communication. I'm bringing in @rlu0817 to make her aware of the limitations with the patient portal when using the RN "call" line.

While the onus of adaptation should be on the tool not the patient, you might be interested in some of the tools that @elizabethlewis2852 mentions in this post https://connect.mayoclinic.org/comment/1169177/

@merrychristmas, back to the issue at hand. Have you been able to get in touch with your care team today?