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@drdoyle

Thank you for your advice. I will definitely call again tomorrow
I do have an account on the Patient Portal. We have been coming to Mayo for help over 40 years and this is the first time I’ve had problems. I’m grateful for your help.

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Replies to "Thank you for your advice. I will definitely call again tomorrow I do have an account..."

It does seem like an anomoly. There were no messages on the portal either?

Let me know what you find out when you call tomorrow.