I agree with Heisenberg and maybe ask for a different rep. I have an Abbott Wavewriter SCS. A rep (there are two or three for my area) contacts me within hours of my text or call, sometimes that evening but never the next day. I have had it reprogrammed a few times and I never wait more than week to be seen for that. Go up the ladder, area rep, district rep, regional rep - whatever and contact someone at Abbott customer support because what you're experiencing is totally unacceptable. Does your doctor know how you're being ignored? They should be contacting the rep too. I am so sorry you're dealing with this and hope you get the help you deserve.