I assume she sold you the Roger device along with your hearing aids. You have paid for her help and support. I encourage you to let her know you're not doing well with that EXPENSIVE piece of assistive technology and ask for further support.

It also helps to meet other people in person who use hearing assistive technology. HLAA chapters provide that opportunity. HLAA has advocated (to deaf ears) for audiologists to hire assistants who can and will focus on providing extra support via support groups on assistive technology. HAT can make a very positive difference for people who struggle even with top quality, well fit hearing aids.