I assume she sold you the Roger device along with your hearing aids. You have paid for her help and support. I encourage you to let her know you're not doing well with that EXPENSIVE piece of assistive technology and ask for further support.

It also helps to meet other people in person who use hearing assistive technology. HLAA chapters provide that opportunity. HLAA has advocated (to deaf ears) for audiologists to hire assistants who can and will focus on providing extra support via support groups on assistive technology. HAT can make a very positive difference for people who struggle even with top quality, well fit hearing aids.

My audi didn't show me how to work the Roger, but I also didn't ask. I thought it was plug-n-play. But I've experimented with the Ambient balance button on the Phonak app and by adjusting the slider left or right (I believe it is left) I can block out a little or a lot of the noise around me. You also can't lay the Roger on a table if it is in a loud bar as laying it down like that will cause out to pick up 360 degrees of sound. You would need to point it to the speaker at the table. But I also use Roger on the middle of the table of a Board of Directors meeting and it works great. No adjustments needed to Ambient balance since Board meeting are more civilized than a sports bar! So Roger definitely works well, but you need to see Audi and tell them specifically what situations you want to use it in and have them show you how to do it or add a program to do it.

It is an expensive ALD but it can be worth every penny if used right. I can't live without it. I also use my mini partner mic for one-on-one situations like in a car.

Good luck
Mike