Anyone had success fighting an insurance denial for back surgery?

Posted by koneil @koneil, Aug 13 12:34pm

Has anyone had any success in fighting an insurance denial for back surgery? I have a medicare advantage plan. I have been denied lumbar fusion surgery twice by my plan. I have two different neurosurgeons evaluate my spine and both doctors recommended multi- level fusions in my lumbar spine. I am tired of waiting with this chronic back pain. I have lost my confidence in these plans and I am considering dropping the advantage plans and go on regular medicare. Any other ideas?

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I have Medicare, however I have a supplemental plan with Mutual of Omaha and they been out standing. I had several back surgeries that they have paid for with no issues. Since your having issues you should call Medicare and complain to them about your issues. Many of these advantage are horrible, however the Supplemental plans cost more but well worth it. https://www.mutualofomaha.com/

Many people are scammed by an Advantage plan. I would start with Medicare and file a complaint.
Good luck

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Agreed. Most Advantage plans are only advantageous to the salesperson who sold you the policy. I too have Mutual of Omaha. While they are one of the pricier supplement companies, anytime Medicare pays, Mutual does too. Good luck

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If you are not happy with the advantage plan, by all means, pursue the other options.
I have heard complaints about some of the advantage plans. I am still too young to be on Medicare but have daily worked a front desk and listen to the feedback about most of the advantage plans- and it is negative.
You may have been denied- does not mean you don't have to get the surgery- it would be on your tab!
(Expensive but that is why we have the ability to choose plans).

It sounds like the surgery will impact much of your spine. I would have ongoing conversations about the impact on your daily living. If you can maintain any range of motion in those areas, might be advantageous than the degree that you mention. In the meantime, while you work through to your best options, keep moving safely and follow your doctors' recommendations.

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I too have heard problems with advantage plans. Dr.'s are recommending them because the Advantage plans relieve the drs. of the paperwork. I suspect the paperwork is missing and no one is being honest with you.
Here's what I know about handling insurance companies since the affordable health care plan came on board:
Intermediaries consolidate your paperwork and submit.
So you have to figure out FIRST why it was rejected so YOU can take responsibility to get it approved.
I have had SO MANY things bounced - but nothing is EVER bounced if
1) you know what diagnostic codes are needed by the insurance company
2) your doctor and the advantage people have included the correct ones
3) you have gone through the required protocol. This means you have done things in the order they want to see it done, and all the MRIs, Xrays, etc are submitted to show the history
4) know this: YOUR HISTORY is not kept on file anymore by anyone (thank HIPPA for that!)
Therefore - you must keep a copy of your paperwork to give to the submitting doctor.
I once had a lame doctor who was superbad and paying attention. My back surgery was rejected. I drove over to the office with a half inch of history on my back, it was faxed over and the next day my surgery was approved. Then the doctor dropped me but it was for the best - I ended up with the worlds BEST surgeon who told me he repaired all the other surgeons BADLY DONE SURGERIES! (OMG!)
unfortunately, we have to be the administrative secretaries for our own bodies these days!
P.S. - I had 4 opinions on my lumbar spine condition from "sprained" to complete back replacement from cervical to tailbone and a neurosurgeon who would have waited until I pooped on myself. My surgeon turned out to be the L3, L4, L5 guy with fusion/laminectomy. Took me 18 years to get there. Maybe the Universe is trying to help you get to the right thing. Hang in there. Low-dose Opioids helped me deal with the pain while I waited to get to the right place the Universe wanted me to be! I'm SO happy I got through it, you will too! don't give up. Work on your own behalf. That is what helped me get thru it the most!

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If you are considering using a Medicare advantage plan. All I can say is, as a patient of Mayo Clinic here in Phoenix every year I get a message on the patient portal that Mayo will not accept Medicare advantage.......that's good enough for me.

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They seem to promise a great policy but they do not approve any procedures.
They are basing their decisions on a radiologists reading of my mri. I watched a back surgery on u tube yesterday and the surgeon said that almost all mri's are read incorrectly. I requested a re- read of my mri.
Now his report stated that my spine shows instability. That's the reason I was declined surgery by my insurance. Go figure.

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@mrfixit

Agreed. Most Advantage plans are only advantageous to the salesperson who sold you the policy. I too have Mutual of Omaha. While they are one of the pricier supplement companies, anytime Medicare pays, Mutual does too. Good luck

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I will look into it next enrollment period. If the advantage plans don't deliver. I am just wasting money.

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@loriesco

I too have heard problems with advantage plans. Dr.'s are recommending them because the Advantage plans relieve the drs. of the paperwork. I suspect the paperwork is missing and no one is being honest with you.
Here's what I know about handling insurance companies since the affordable health care plan came on board:
Intermediaries consolidate your paperwork and submit.
So you have to figure out FIRST why it was rejected so YOU can take responsibility to get it approved.
I have had SO MANY things bounced - but nothing is EVER bounced if
1) you know what diagnostic codes are needed by the insurance company
2) your doctor and the advantage people have included the correct ones
3) you have gone through the required protocol. This means you have done things in the order they want to see it done, and all the MRIs, Xrays, etc are submitted to show the history
4) know this: YOUR HISTORY is not kept on file anymore by anyone (thank HIPPA for that!)
Therefore - you must keep a copy of your paperwork to give to the submitting doctor.
I once had a lame doctor who was superbad and paying attention. My back surgery was rejected. I drove over to the office with a half inch of history on my back, it was faxed over and the next day my surgery was approved. Then the doctor dropped me but it was for the best - I ended up with the worlds BEST surgeon who told me he repaired all the other surgeons BADLY DONE SURGERIES! (OMG!)
unfortunately, we have to be the administrative secretaries for our own bodies these days!
P.S. - I had 4 opinions on my lumbar spine condition from "sprained" to complete back replacement from cervical to tailbone and a neurosurgeon who would have waited until I pooped on myself. My surgeon turned out to be the L3, L4, L5 guy with fusion/laminectomy. Took me 18 years to get there. Maybe the Universe is trying to help you get to the right thing. Hang in there. Low-dose Opioids helped me deal with the pain while I waited to get to the right place the Universe wanted me to be! I'm SO happy I got through it, you will too! don't give up. Work on your own behalf. That is what helped me get thru it the most!

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I've started my own research. I've requested a reread of my mri. I hear that most mri's are read incorrectly.
Thanks fir the information.

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@annshrader

If you are not happy with the advantage plan, by all means, pursue the other options.
I have heard complaints about some of the advantage plans. I am still too young to be on Medicare but have daily worked a front desk and listen to the feedback about most of the advantage plans- and it is negative.
You may have been denied- does not mean you don't have to get the surgery- it would be on your tab!
(Expensive but that is why we have the ability to choose plans).

It sounds like the surgery will impact much of your spine. I would have ongoing conversations about the impact on your daily living. If you can maintain any range of motion in those areas, might be advantageous than the degree that you mention. In the meantime, while you work through to your best options, keep moving safely and follow your doctors' recommendations.

Jump to this post

Thank you for your information.

REPLY
@loriesco

I too have heard problems with advantage plans. Dr.'s are recommending them because the Advantage plans relieve the drs. of the paperwork. I suspect the paperwork is missing and no one is being honest with you.
Here's what I know about handling insurance companies since the affordable health care plan came on board:
Intermediaries consolidate your paperwork and submit.
So you have to figure out FIRST why it was rejected so YOU can take responsibility to get it approved.
I have had SO MANY things bounced - but nothing is EVER bounced if
1) you know what diagnostic codes are needed by the insurance company
2) your doctor and the advantage people have included the correct ones
3) you have gone through the required protocol. This means you have done things in the order they want to see it done, and all the MRIs, Xrays, etc are submitted to show the history
4) know this: YOUR HISTORY is not kept on file anymore by anyone (thank HIPPA for that!)
Therefore - you must keep a copy of your paperwork to give to the submitting doctor.
I once had a lame doctor who was superbad and paying attention. My back surgery was rejected. I drove over to the office with a half inch of history on my back, it was faxed over and the next day my surgery was approved. Then the doctor dropped me but it was for the best - I ended up with the worlds BEST surgeon who told me he repaired all the other surgeons BADLY DONE SURGERIES! (OMG!)
unfortunately, we have to be the administrative secretaries for our own bodies these days!
P.S. - I had 4 opinions on my lumbar spine condition from "sprained" to complete back replacement from cervical to tailbone and a neurosurgeon who would have waited until I pooped on myself. My surgeon turned out to be the L3, L4, L5 guy with fusion/laminectomy. Took me 18 years to get there. Maybe the Universe is trying to help you get to the right thing. Hang in there. Low-dose Opioids helped me deal with the pain while I waited to get to the right place the Universe wanted me to be! I'm SO happy I got through it, you will too! don't give up. Work on your own behalf. That is what helped me get thru it the most!

Jump to this post

Thank you. I have started the process of being my own advocate.

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