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Internal Mayo Referrals: How do they work?

Visiting Mayo Clinic | Last Active: Sep 12 1:36pm | Replies (16)
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@trissy

Thanks Helen!

Just to clarify the “ping pong” situation was with my local providers, not at Mayo. The situation was one of the reasons I was suggested Mayo by a friend who is from Minnesota (I am from the Pacific Northwest area). I never thought of ever going outside of my large city as we are pretty well covered, just I ended up being the “?” to everyone. It really sucks to be the “question mark” medically.

One additional question, I know my initial Mayo doctor submitted the referral request. How do you know if you got in? Is it just by the notification on the app that you have additional testing for that new dept?

I know there are a lot of more “experienced” Mayo people on this message board (which I have been a lurker for a while as I prepare for my trip to Mayo). It was very helpful as much as my friend and I prepared, we were absolutely overwhelmed when we arrived at the Gonda building…but at least I had my notes from what I could learn from the message boards.

PS.
It’s true, multiple people would just come up to us and asked “Are you lost? Can I help you?” LOL!

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Replies to "Thanks Helen! Just to clarify the “ping pong” situation was with my local providers, not at..."
Helen, Volunteer Mentor | @naturegirl5 | Aug 15 6:27pm

@trissy You asked this question:

"I know my initial Mayo doctor submitted the referral request. How do you know if you got in? Is it just by the notification on the app that you have additional testing for that new dept?"

Are you asking what happens within Mayo when one Mayo physician refers you to another Mayo physician? In my case here is what has happened. 1) I go to the scheduling desk on my out of my appointment and the scheduler calls the other department and makes an appointment for me or; 2) I get a phone call or a message on my patient portal asking me to make that appointment.

If this were me and I was waiting to hear from a department and hadn't heard yet I would call them. A front desk/scheduler will answer the phone and can access your records to see if the referral is indeed in their system.

Does this answer your question?

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