@jenniferhunter I attached a section of the letter, yes it states they were overwhelmed with patients and couldn't add no value or care, ( if they looked at my stuff I sent Which included tests , surgeon notes, they could have at least helped me out and made recommendations since I’ve seen 4 other surgeons and nobody will do anything as my pain doctor said because of liability . I’m 52 year old can barely walk no longer able to sleep in bed , pain and numbness was only in 1 leg has now moved to both legs, physical therapist are all amazed I can’t find a doctor to help me when I describe the details. My bowels and bladder are getting worse.) I contacted them after receiving the letter and was told they would reevaluate the case if my doctor would write a letter and do a doctor to doctor consult. I had no doctor that would until the last doctor that broke his neck unfortunately. He was supposed to have his NP write it. I was going to check into Cleveland but couldn’t afford the $1800 televisit being with no income for 8 months in which I finally received my disability. Being Mayo had the higher recommendation for back surgeons I chose to go there and hope for the best. I’m trying to stay positive I’ll find someone to help since my surgeon won’t get me out of the wheelchair when I ask about rubbing my back and pain goes straight to the testicle, and being told no it doesn’t, back constantly pops, I’ve fell from so many nerves stinging at one time ( but I’m told there’s no pinched nerves on MRI from October . The pain and numbness is getting worse everyday )