Connect
← Return to Existing Patient Appointment Making
Discussion
Existing Patient Appointment Making
Visiting Mayo Clinic | Last Active: 3 days ago | Replies (12)Comment receiving replies
@naturegirl5, thanks for explaining in brief your situation. You're right, it's not the same situation as @fitnhealthy's situation. The similarity, I think, might be drawn between the communication avenue that you took. Your husband was advised to contact the Nurse Manager and was able to find a resolution with her rather than having to contact the Office of Patient Experience. Is that correct?
@fitnhealthy, might that be an option for you?
Replies to "@naturegirl5, thanks for explaining in brief your situation. You're right, it's not the same situation as..."
Connect
@colleenyoung Yes, you're correct. Instead of contacting the Office of Patient Experience at Mayo he went directly to the Urology Dept. and asked to talk with the Nurse Manager. His issue was resolved. I was present when he met with the new provider and it was a very helpful and informative appointment.