Hi Laurie,
Appreciate your insight. I'm wanting to better understand how to work with Mayo. When I originally began in PM/Spine I connected online requesting an appointment as I had had MRIs and test results from outside of Mayo and wanted to transfer my care. That went wonderfully well as I mentioned and scheduling for procedures/tests flowed as one would expect....agreed to approach, received call to make the procedure date/appointment, etc.
I also was able to simply message the dr to let him know I'd like to reconnect. I'm now working with Neurology department and am an active patient ....doctor prescribed medication etc and following week I needed to speak with doctor due to new symptoms etc since starting medication. That's when I was told a order would need to be put in and approved by the doctor to make an appointment. Strange feeling to think my doctor needed to approve my request for an appointment with him/her. I'm an active case/patient.