The first time talking to the insurance company they were not very helpful. I called again and was told the prior off form as my diagnosis of breast cancer with osteoporosis and suggested the doctor sends a new prior authorization to just say osteoporosis. If the new insurance company denies it again then I have to do an appeal. I am keeping my fingers crossed as I'm sure it was the wrong box checked on the prior authorization form and it will work itself out. Insurance companies and doctors both drive me crazy!