Thank you for your response. I found your answer helpful but I was not criticizing the LPN's who are in charge of his unit. I have tried to and formed a relationsip with them. And it was not easy they are much too busy to speak to you most of the time. I am speaking in regard to those who are the CNA's. There are those who have given me inaccurate information and who do not seem to have much initiative. Those are the people who work there for a paycheck and can IMO be dangerous to those who need a lot of help. Maybe they have an attitude because there is not enough help and too many very mentally ill or sick there but it is concerning. It would be a slippery slope to complain to the Administrator of the facility who is very nice and friendly however having worked for the Government for 35 years criticism is not well tolerated.