@brandysparks From the National Cancer Institute, here is their definition of a patient navigator: https://www.cancer.gov/publications/dictionaries/cancer-terms/def/patient-navigator

I have used a patient navigator before, and am not aware of being penalized for doing so. But you just gave me an "uh-oh!" moment, to be sure!! Frankly, it is so hard for an individual to be up-to-speed on how to muddle through all the hurdles we face when we have health concerns, knowing the correct procedures or the right steps to take to get things done. I have found having someone to help me through the forms/paperwork/steps can be a blessing. And once when I had to contact such a person because I felt I was getting nowhere with a situation, things were resolved very quickly!

It seems things are constantly changing in the medical care community, and being able to access someone on the inside to help us, is invaluable. Besides being called a patient navigator, some organizations may instead use the title social worker, or patient advocate.
Ginger