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Need help to avoid appointment cancellation!
Visiting Mayo Clinic | Last Active: Apr 9, 2024 | Replies (6)Comment receiving replies
Patient portal seems to be a dead end. Looks like all message options indicate "No recipient available."
Replies to "Patient portal seems to be a dead end. Looks like all message options indicate "No recipient..."
Hi @erin132, I can imagine that you are very worried about the appointment getting cancelled based on a miscommunication. @jenniferhunter has given you a good tip to contact Concierge Services to talk to someone directly and get their help.
According to this information about patient care at Mayo Clinic in Florida (https://www.mayoclinic.org/patient-visitor-guide/visitor-policies/florida), your mom did the right thing to inform them as stated
"Please note that before scheduling an appointment, you must notify your care team if you have had a positive COVID-19 test in the past 30 days."
Masking may be required of her, but not necessarily a cancellation.
"Masks may be recommended in certain care settings for the safety of patients and staff. Masking may be required if a person is exhibiting signs or symptoms of respiratory illness."
Is this the number you called? 904-953-0853
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@erin132 It sounds like they have not assigned a provider to your mom's case. You may want to call the Concierge. If your mom was offered an appointment, there should be a doctor assigned to her case. They should be able to help figure this out.