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The Patient Portal—Help or Hindrance?

Just Want to Talk | Last Active: 1 day ago | Replies (231)
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@mimisayhi

I got 5 results from lab tests that wete "out of normal range" on my patient portal. After 3 weeks time the Dr has not contacted me. I hate patient portals. Gone are the days when Dr. would CALL with results! I have Cancer and hD a PET scan THREE weeks ago and no results yet. i had to make a Dr APPOINTMENT to find out the results which cost me yet another out of pocket cost. I have it tomorrow. i am not a happy camper!

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Sue, Volunteer Mentor | @sueinmn | 1 day ago

When I see this I call or send a message on the patient portal RIGHT AWAY asking for a phone call. If it is response to new test results and I contact them within 7 days, there is no charge for a new visit or e-visit.
This is a situation where you need to be your own advocate.

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