thdal55 | @thdal55

There is a patient portal help desk, try reaching out to them.
Here is info:
If you need support for the patient portal or Mayo Clinic app, call 1-877-858-0398 weekdays from 7 a.m.–7 p.m. CDT.

Laurie

Hi @thdal55. Your Mayo patient portal is a lifeline to all of your appointments, health records and information. So I’m sure it’s frustrating not to be able to access your account. @roch gave you great information with a phone number for the Patient Portal Help desk.

Your can also click this link which will take you to the Online services page:

When you get to the page, you’ll see where it says Log in.
If you don’t remember your password, scroll down to the bottom and there is more information there where you can contact Online service and they’ll be able to help you. Have your patient ID number ready.

Do you remember setting up an account?

@thdal55, Hi Theresa.

@roch and @loribmt have offered good numbers and links to get help with getting set up on Mayo Clinic's patient portal. But sometimes it can be helpful to go through it step by step with a real person. Luckily Mayo Clinic's Conceirge Services offers help like this.

You can contact them by email or phone. If you're in Rochester, Minnesota, you can visit them in person with your phone, tablet or laptop. Here's how to contact them:

In person: Concierge Services desk
Mayo Building (lobby level, in the International Center)
Monday-Friday: 8 a.m. to 5 p.m.
No appointment necessary

By phone 7 a.m. to 6 p.m., Monday-Friday: 507-538-8438

Email: concierge@mayo.edu