Collaborating For Change: How A Digital Solution Supports Veteran Health at American Legion Post 197

Jan 23 11:48am | Jasmine Souers | @jasminesouers

When American Legion Post 197 in Jacksonville began exploring ways to better serve local veterans—especially those historically overlooked—Commander Toshiko Moultrie knew the post needed more than routine outreach. It needed a collaborator with specialized expertise and a shared commitment to optimal health for all. That collaborator became Mayo Clinic.

A Partnership Rooted in Shared Purpose

“The collaboration between the Mayo Clinic… and The American Legion (notably Post 197) began as an initiative to bring specialized medical resources to veterans, particularly those in underserved areas,” Commander Moultrie explains.

This wasn’t simply a program launch—it was the start of a long-term strategy. Some of the earliest champions of the partnership had deep ties to both organizations and helped designate Post 197 as a “Veteran and Community Health Hub.” The goals were aligned from day one: break down barriers to care, increase access to trustworthy health information, and foster a culture of proactive wellness among veterans.

Modern Tools for a Modern Mission

One of the most innovative additions to Post 197’s outreach efforts has been the use of digital boards. They’re more than eye-catching screens—they’re educational, motivational, and communal tools.

“Digital boards solve problems like poor veteran engagement and retention, inefficient manual processes, communication barriers, and lack of interactive, multimedia learning experiences,” says Moultrie. “They replace static blackboards with dynamic, collaborative, and visually rich platforms.”

In a community where some veterans may be hesitant to engage, the boards simplify, personalize, and modernize communication.

A Story That Shows the Impact

To understand the real value of these tools, you only need to hear about the ‘silent’ veteran—a long-time Post 197 regular who rarely spoke about his health or utilized Veteran Affairs resources.

The Post promoted several health-focused events, including a Prostate Support Group Cancer Kickoff and a Food Rx Drive, using digital boards, bulletins, and the classic Legion “Buddy Check.”

It worked.

“When he attended, he learned about the high rates of cancer in veterans and the resources available specifically for African American veterans,” Commander Moultrie recalls. Encouraged by onsite staff, he agreed to get screened.

The screening caught a potential issue early—early enough to act. Today, that same veteran has not only sought treatment but now mentors younger members, emphasizing the importance of regular screenings.

All because of a message that reached him at the right time.

Communicating Health Risks with Care

Conversations around cancer, genetics, and research participation can be difficult — even overwhelming. Commander Moultrie emphasizes the importance of sensitivity over speed.

“Approaching cancer risk… involves empathy, clear, tailored communication, and respecting boundaries,” she says. Messaging must unfold in stages: checking a veteran’s understanding, avoiding pressure, acknowledging fears, and offering information in a supportive, repeatable way. The goal is empowerment, not persuasion.

Advice for Other Posts and Community Groups

As more veteran organizations look to build shared learning spaces and digital communities, Commander Moultrie encourages them to start with clarity and simplicity.

“Define a clear purpose and audience,” she advises. “Start simple. Don’t overcomplicate.”