Welcome to the Mayo Clinic Volunteer Programs page. Volunteers play a key role in making a difference for Mayo Clinic patients and visitors. Mayo Clinic volunteers provide patients and visitors with hospitality, services and amenities that would otherwise not be available. Follow this page to stay up-to-date on information and happenings pertaining to Mayo Clinic Volunteer Programs, as well as information that may be valuable when fulfilling your volunteer shifts.
Mayo Clinic Volunteer Programs and Gift Shops transferred administrative accountability to the Office of Mayo Clinic Experience within Mayo Clinic Quality on Wednesday, Nov. 11. Note that our financial responsibilities will remain the same with Rochester Hospital Operations.
This partnership formalizes decades of a strong, collaborative relationship between Mayo Clinic Volunteer Programs and the Office of Mayo Clinic Experience (MCX), and the pilot program complements each group’s shared goal of providing better outcomes for patients, visitors, volunteers and staff.
Forthcoming initiatives and benefits
A new tracking system — Under the new administrative direction, MCX staff will develop a robust system for MCVP to capture patient-to-volunteer interactions and organize volunteers’ observations. This system will provide measurable recognition of volunteers’ services, and it additionally identifies specific actions or services that impact the patients’ experiences.
An assessment of success — The Experience Research team is developing methodology and criteria to evaluate the success of MCVP. This approach will include collecting the perspectives of patients, visitors, volunteers, Quality staff and Rochester-based leadership. These core measurements gather stakeholders’ experiences and capture the impact of current MCVP practices.
An extension of collaboratives efforts — Volunteers will continue to share meaningful insights from their organic patient interactions with MCX staff, who can then plan and execute initiatives that improve quality factors. Likewise, MCX staff will share actionable insights and recommendations from survey results and comments with the volunteers. This helps volunteers triage their efforts to areas of greatest need.
Recent staff transitions
A special thank you goes to our Volunteer Programs leaders who recently accepted new roles within Mayo Clinic:
Please email email@example.com if you’d like to share a personal congratulations to our leaders on their new career opportunities; we’ll forward your messages to them. We are currently working with Human Resources to backfill Kim Van Rooy’s role and hire managers to support the new structure (see below).
Our interim organizational chart
Mayo Clinic Volunteer Programs’ recent accomplishments
As you know, this year had an unexpected twist with the COVID-19 pandemic. Below are a few top highlights from 2020 and 2019.
Top highlights in 2020
Top highlights in 2019
Read the Mayo Clinic Volunteer Programs Annual Report for additional accomplishments and featured volunteer stories throughout 2019.
Mayo Clinic’s unparalleled experience is possible through excellent service, compassion and comfort — something each of you provides to our patients and their families every day. We count down the hours and days until it’s safe to resume all volunteer activities and welcome you back onto campus once again.
Please direct questions regarding this announcement to 507-255-9912 or email firstname.lastname@example.org.
Mayo Clinic Volunteer Programs Staff