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Tell us what you think

Jun 26, 2017 | Melissa Bear | @mbear | Comments (2)

The Mayo Clinic Champion team is looking for feedback on the information and resources available for Mayo Clinic Champions. The following are some questions to prompt you:Champions knowledge ideas

  • Are there any missing any FAQs?
  • Is there something you find yourself always having to look up?
  • Do you have additional training topic ideas?

Your feedback will help improve the Mayo Clinic Champions program. Below are some quick links to current resources.

Resources to help

The resources on the Mayo Clinic Champions website are meant to help you answer common questions about Mayo Clinic, prepare you to share your story, and provide the basics on being a Champion:

Please review the information and comment on what you find helpful and what else you may need.

Your feedback is valuable

Please offer suggestions in the comments section below, or send an email to champions@mayo.edu.

Interested in more newsfeed posts like this? Go to the Mayo Clinic Champions blog.

cynth | @cynth | Sep 13, 2017

I'm very frustrated with the process of getting an appointment at Mayo in MN. You have my insurance approval and Dr. refferal all in your system. However, your unable to make an appointment because you are booked. I'm told there is no waiting list to be put on. I'm told to call everyday to see if there is a cancellation. Here's the problem;
1. My referral only last 3 months. I'm now approaching my SECOND round of 3 month refferral time.
2. I'm TERMINAL. End stage (stage 4) decompensated cirrhosis. I have a young child to care and live for. It would be considerate to be seen before it's too late.
3. I live 4 hours away. If a opening comes up....I'm not going to be able to be there in a minutes notice.

What I don't understand is why you cant just schedule me 3 months or so from now like typical facilities do? I'm told your computer system has you booked and the computer is unable to add me in. For instance; I called yesterday and your booked until December 13th. OK. Then why cant you call the next morning when the computer will ALLOW you to enter a name for an appointment date.

Is this merely because I'm on medicaid and I'm not a priority to you based on type of insurance?

This makes no sense!

REPLY
1 reply
Kristin Eggebraaten | @keggebraaten | Sep 13, 2017
In reply to @cynth "I'm very frustrated with the process of getting an appointment at Mayo in MN. You have..." + (show)
@cynth

I'm very frustrated with the process of getting an appointment at Mayo in MN. You have my insurance approval and Dr. refferal all in your system. However, your unable to make an appointment because you are booked. I'm told there is no waiting list to be put on. I'm told to call everyday to see if there is a cancellation. Here's the problem;
1. My referral only last 3 months. I'm now approaching my SECOND round of 3 month refferral time.
2. I'm TERMINAL. End stage (stage 4) decompensated cirrhosis. I have a young child to care and live for. It would be considerate to be seen before it's too late.
3. I live 4 hours away. If a opening comes up....I'm not going to be able to be there in a minutes notice.

What I don't understand is why you cant just schedule me 3 months or so from now like typical facilities do? I'm told your computer system has you booked and the computer is unable to add me in. For instance; I called yesterday and your booked until December 13th. OK. Then why cant you call the next morning when the computer will ALLOW you to enter a name for an appointment date.

Is this merely because I'm on medicaid and I'm not a priority to you based on type of insurance?

This makes no sense!

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@cynth - thank you for posting your concerns. I work in the department with the people you are trying to schedule with, and I am here to try to help. Could you tell me any further details? Since you mention cirrhosis, I assume you are calling to our liver transplant appointment office? It would be great if you could tell me the phone number you have been calling so I know who you have spoken to about this. In the meantime, I will check into this for you as well. Thank you. - Kristin

REPLY
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