Urology run around

Posted by chiprtom @chiprtom, Sep 1 11:33am

I have a urology issue. So, where does everybody go to find information, the internet of course. I began doing some research and a multitude of information from the Mayo Clinic kept popping up. So after reading thru a multitude of information, I requested a consultation which I believed would lead me to an appointment for a diagnosis and treatment. I had to wait two weeks for a telephonic consultation. I received texts and emails reminding me of the time and date. Precisely at the appointment time, a very nice gentleman telephoned. He explained to me they only do surgeries and if I have a referral from a urologist they would be happy to schedule me for surgery. But, they do not handle the diagnosis. He referred me to a local urologist who he indicated was vetted by Mayo and is competent to handle the diagnosis. So, I call that doctors office. The receptionist indicated they only will diagnose after being referred by my primary care doctor and after a ultrasound. She would not even make an appointment and she also indicated her office would not refer me to Mayo as they handle the surgeries internal. Go figure. So, I called my primary care doctor for a referral to get an ultrasound and they would only schedule an ultrasound after seeing my primary care doctor. So now I am losing three weeks after I discovered the issue and who knows how long it will take to get an ultrasound. Shame on Mayo for misleading me on their website. We have also been stymied for over a year attempting to get an appointment for a primary care physician within their system. And it baffles me why I see advertisements/commercials touting their organization. They could save a lot of dollar’s in advertising since you cannot even get an appointment.

Hi @chiprtom, that indeed does sound like a run around and poor communication. I strongly encourage you to report this to the Office of Patient Experience. They will want to know about this situation.

Mayo Clinic Office of Patient Experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu

Have you in the meantime been able to secure a referral from your primary care physician for an ultrasound?

REPLY
@colleenyoung

Hi @chiprtom, that indeed does sound like a run around and poor communication. I strongly encourage you to report this to the Office of Patient Experience. They will want to know about this situation.

Mayo Clinic Office of Patient Experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu

Have you in the meantime been able to secure a referral from your primary care physician for an ultrasound?

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No. He will not be able to see me until next Tuesday.

REPLY
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