Getting messages on the Mayo Clinic patient portal

Posted by spudlk @spudlk, Nov 30, 2019

Do you ever get a phone call from the doctor or the person working with the doctor or does it always come in the report section of the portal?

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Colleen Young, Connect Director | @colleenyoung | Nov 30, 2019

Hi @spudlk, are you referring to Mayo Clinic's patient portal? Are you expecting test results?

John, Volunteer Mentor | @johnbishop | Dec 1, 2019

Hi @spudlk, I have received followup phone calls from both my doctor or their assistant after my knee replacement surgery and after some testing done for several health issues. I also look at my test results on the Mayo Clinic's patient portal. When I have questions I use the Messages section of the patient portal to send a message to my primary care doctor or health care team. Are you expecting a call from your doctor or their assistant?

It's really easy to send them a message on the Mayo Clinic patient portal if it's a non urgent medical question.

spudlk | @spudlk | Dec 2, 2019

In reply to @colleenyoung "Hi @spudlk, are you referring to Mayo Clinic's patient portal? Are you expecting test results?" + (show)

I did receive my radiology report yesterday which was helpful. Just wondering if the doctor or assistant call to discuss what comes next or if it is all just on the portal.

spudlk | @spudlk | Dec 2, 2019

In reply to @johnbishop "Hi @spudlk, I have received followup phone calls from both my doctor or their assistant after..." + (show)

Just wondering if you ever talk to the doctor or assistant or if it is all on the portal

John, Volunteer Mentor | @johnbishop | Dec 2, 2019

In reply to @spudlk "Just wondering if you ever talk to the doctor or assistant or if it is all..." + (show)

@spudlk it's been my experience that the doctor or or assistant will call after they've reviewed the test results to let me know what it means and/or if a followup is needed. If I had any question, I would definitely use the message feature of the portal to contact your doctor or care team and ask them any questions you might have.

spudlk | @spudlk | Dec 4, 2019

In reply to @johnbishop "@spudlk it's been my experience that the doctor or or assistant will call after they've reviewed..." + (show)

Thank you. I did send a note and asked if we could discuss what comes next. The assistant did call back. It was very helpful. Now I wish I had asked for a call about my functional MRI.

spudlk | @spudlk | Dec 5, 2019

In reply to @colleenyoung "Hi @spudlk, are you referring to Mayo Clinic's patient portal? Are you expecting test results?" + (show)

Yes

spudlk | @spudlk | Dec 5, 2019

In reply to @johnbishop "Hi @spudlk, I have received followup phone calls from both my doctor or their assistant after..." + (show)

I have sent messages and have gotten a response within 2 days. The other day I sent a message and asked for a call. The assistant did call the next day. It was helpful. Thank you.

bnlc | @bnlc | Oct 4, 2022

Hi - I am trying to leave a message in the portal but the error message comes up that no recipients available. How do I message someone that we need some medical questions answered

Colleen Young, Connect Director | @colleenyoung | Oct 4, 2022

In reply to @bnlc "Hi - I am trying to leave a message in the portal but the error message..." + (show)

@bnlc, how frustrating. Here are a couple of places to get help.

If you think it is a technical issue with Patient Online Services (patient portal), you can review these helpful tips https://signup.mayoclinic.org/help?ApplicationID=6fd03569-c4c9-439c-bbcb-931305671b6d or contact POS tech support
Phone: 877-858-0398
Online form: https://onlineservices.mayoclinic.org/patientonlineservices/external/support

To get personal help with setting up your account with Patient Online Services or to trouble shoot, contact Mayo's Concierge Services. https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services
Phone: 507-538-8438
Email: concierge@mayo.edu

Let me know if you get through and find out what isn't working right.